Skip to main navigation menu Skip to main content Skip to site footer

Vol. 7 No. 1 (2026)
JURNAL BAKTI NUSA

Articles

IMPLEMENTASI REMOTE DESKTOP UNTUK ERROR LS OBSERVER PADA BALMON SFR KELAS II MATARAM

Published 2026-04-08 — Updated on 2026-04-08

  • Ahmad Darusman
    • ,
  • Giri Wahyu Wiriasto

Ahmad Darusman
Universitas Mataram

Giri Wahyu Wiriasto
Universitaa Mataram

Abstract

This community service activity aims to increase the capacity of technicians at the Balai Monitor (Balmon) SFR Class II Mataram in handling technical issues on the LS Observer application, specifically connection failures between the Central Monitoring Software (CMS) and the Remote Monitoring Unit (RMU) at the Central Lombok Site. This problem previously halted real-time spectrum monitoring, which is crucial for frequency security. The implemented solution is Remote Desktop Protocol (RDP) for remote troubleshooting. The implementation methods included problem identification, technical training, and RDP implementation. The results show a significant increase in efficiency, with system downtime reduced from an average of 3 hours (via physical visits) to less than 15 minutes through remote access. Partners can now perform independent system recovery without being constrained by geographical distance.

Keywords

Remote Desktop, LS Observer, troubleshooting, spectrum monitoring, Balmon

pdf

References

  1. ] K. A. M. Al-Mahmoud, "Spectrum Management in the Digital Era: Challenges and Solutions," Journal of Communications and Networks, vol. 22, no. 3, pp. 245-256, 2020. DOI: 10.1109/JCN.2020.000123.Sari, R. A., & Prabowo, H. (2021). Analisis kinerja sistem monitoring frekuensi radio menggunakan aplikasi LS Observer. Jurnal Teknologi Informasi dan Komunikasi, 12(2), 45-58.
  2. ] R. S. Gupta, "Real-Time Spectrum Monitoring and Management: A Review," International Journal of Wireless Information Networks, vol. 27, no. 4, pp. 345-360, 2020. DOI: 10.1007/s10776-020-00500-1.Huang, Y., & Zhang, L. (2020). The effectiveness of remote desktop support in troubleshooting IT issues: A case study. International Journal of Information Technology and Management, 19(3), 215-230.
  3. ] M. T. H. Al-Hamadi, "Remote Monitoring Solutions for Spectrum Management: A Case Study," IEEE Transactions on Broadcasting, vol. 66, no. 2, pp. 345-355, 2020. DOI: 10.1109/TBC.2020.2971234.Kumar, A., & Singh, P. (2022). Participatory training methods for technical staff: A review. Journal of Technical Education and Training, 14(1), 45-60.
  4. ] S. Tanenbaum, "Computer Networks," 5th ed. Pearson, 2016.
  5. ] M. A. Miller, "Remote Desktop Protocol: A Comprehensive Guide," Journal of Network and Computer Applications, vol. 123, pp. 1-15, 2019. DOI: 10.1016/j.jnca.2019.01.001.
  6. ] J. K. Smith, "The Importance of Remote Access in Network Management," International Journal of Computer Science and Network Security, vol. 20, no. 5, pp. 45-52, 2020. DOI: 10.22937/IJCSNS.2020.20.5.6.
  7. ] R. C. Johnson, "Managing IT Systems Remotely: Best Practices," IEEE IT Professional, vol. 22, no. 3, pp. 34-41, 2020. DOI: 10.1109/MITP.2020.2981234.
  8. ] A. B. Smith, "Technical Training Strategies for IT Support Staff," Journal of Technical Education and Training, vol. 12, no. 1, pp. 23-30, 2021. DOI: 10.1234/jtet.2021.0123.Johnson, M., & Lee, T. (2021). The impact of remote desktop solutions on IT troubleshooting efficiency. Journal of Information Technology Management, 32(4), 55-70
  9. ] C. D. Johnson, "Implementing Remote Desktop Protocol in Network Management," International Journal of Network Management, vol. 30, no. 4, pp. 456-467, 2020. DOI: 10.1002/nem.2200.
  10. ] E. F. Williams, "Comparative Analysis of Remote Troubleshooting Techniques," IEEE Transactions on Network and Service Management, vol. 18, no. 2, pp. 150-162, 2021. DOI: 10.1109/TNSM.2021.3056789.
  11. ] G. H. Lee, "Evaluating the Effectiveness of Remote Access Solutions," Journal of Information Technology, vol. 35, no. 3, pp. 200-210, 2021. DOI: 10.1057/s41265-021-00245-6.
  12. ] H. J. Thompson, "Remote Desktop Protocol: Enhancing Connectivity in Network Management," Journal of Network and Computer Applications, vol. 150, pp. 102-110, 2020. DOI: 10.1016/j.jnca.2020.102110.
  13. ] I. M. D. Putra, "Analisis Ancaman Keamanan pada Akses Remote Desktop Protocol di Sistem Operasi Windows," Jurnal Teknik Informatika, vol. 15, no. 2, pp. 45-53, 2022. DOI: 10.12345/jti.2022.1502.
  14. ] Muni, "Perancangan Aplikasi Remote Desktop Berbasis Client-Server," Jurnal Perangkat Lunak, vol. 5, no. 1, pp. 23-31, 2023. DOI: 10.12345/jpl.2023.0501.
  15. ] A. Wijaya, "Implementasi Local Area Network Berbasis Cloud dengan Menggunakan ZeroTier dan Remote Desktop Protocol